Your branded solution
No app, no login. Any alphabet.
Guests pay city tax separately from your rates
So you keep that value. Pay any time before arrival, or scan a QR code at check in.
City tax can be collected separately at any moment after booking confirmation, or upon arrival.
Room details and access code revealed
Code appears only after city tax payment
Receipt, automatic
A PDF for every payment, no desk work.
Live report
Paid or unpaid status, live. A new payment appears in the report 45 seconds after it’s collected.
Detailed and live personalised reports.
Performance highlights with clear, understandable data through a secure Partner Login.
Partner login
Secure access for hotel managers and your guests
Control Center
Everything we build, in one place.
Your personalised, branded interface: your logo, colours and language.
Guests: name + reference→ 4827#
Booking found instantlyGroups
City tax can be collected one traveller at a time or for the whole group at once. Separate city tax payment prior to arrival is also always an option for all your guests.
Paid0 / 1
English中文日本語ÍslenskaDeutschFrançaisEspañolItalianoPolskiالعربية+4
City tax only, 1.600 ISK
Paid, room and access codeMagenta Labs
Live overview
Daily report
Partner log in
Control CenterWhy it pays off
Tax off your room rates. Work off your desk.
City tax collected before guests check in. Guests pay online before arrival or at the entrance, and the room and access code appear after payment. Smooth for guests, fully automated for you.
No cash, no desk handlingTax collected before arrivalSelf check-in around the clockCodes only after paymentGroups across several roomsLive reports, no delays14 languagesAutomatic receipts with VAT itemised
Your requests are answered immediately.
We support every area of your business.
No more emails, no more waiting.
Works with you across multiple platforms, such as Freshdesk, Salesforce, Zendesk, WhatsApp, Slack, Microsoft Teams, Outlook, Gmail and more.
Daily reports in your inbox
Every case of the day, summed up for you.
Instant answers on WhatsApp
Polite replies in seconds, any time of night.
Knows when to hand over
Sensitive cases go to your team, with a summary.
In the guest’s language
Replies in the language the guest writes in.
Automated customer service agents
Your custom agent answers and connects from all platforms, day and night.
For Hotel Managers (you)
You (Hotel Manager)Can we add Polish language to the payment page?
Your custom agentNoted. I will let you know when it is live.
YouPerfect, thank you.
Your custom agentPolish is now live on your payment page.
Here’s what I handled for you today
Tuesday 20 October
Window: Mon 19 Oct ~08:00 to Tue 20 Oct ~07:55 (Reykjavik). Daily customer service report from Magenta agent · 08:00.
Waiting for your OK
#51207: asks to move his stay one night later.
Hótel · replied and closed
- #51188 (2 nights): check in time asked, answered, code sent after payment.
- #51193: late arrival at 01:30, self check in explained.
- #51201: luggage after check out, luggage room steps sent.
- #51204: receipt with company name, PDF sent again.
Summary
14 tickets answered, 1 for your team, average reply 1 min.
H
HótelBusiness account
Today
Hi. What time is check in? Our flight lands at 23:30.22:41
Hi. Late arrival is no problem. Pay the city tax online and your room and door code appear right away.22:41 ✓✓
Great. Can I leave my bag after check out?22:43
Of course. Scan the QR code on the luggage room door and the code appears on your phone.22:43 ✓✓
Perfect, thank you. 🙏22:44
#48377Refund requestFor your team
MB
Marco Bellini09:12
Hello, I would like to change my booking and get part of my payment back.
M
Your custom agent09:12
Private note: refund requests go to a person. Booking found, summary added, assigned to the front desk.
Handed over with full contextFreshdesk
#48402EquipajeReplied
LG
Lucía García14:05
Hola, ¿puedo dejar mi maleta después del check out?
M
Your custom agent14:05
Hola Lucía. Sí, puedes dejarla en la sala de equipaje. Te enviamos el código al pagar.
Answers in the guest’s languageFreshdesk
#48213Late arrival tonightResolved
SL
Sophie Laurent21:42
Hi, our flight lands late. Can we still check in after midnight?
M
Your custom agent21:43
Hi Sophie, yes. Check in works around the clock. Pay the city tax on our check-in page and your room and door code appear right away, so you can go straight to your room.
Replied in 1 minuteFreshdesk
Scan at the door
A QR code on the luggage room door.
Pay in seconds
Card payment on the guest’s phone.
Code to the room
The door code appears after payment.
Your staff see it live
Who stored what, and until when.
Luggage roomScan to store your bags
Hótel
Luggage storage
Guest#4831
Bags1
Until18:00
Pay by card
Paid
7 3 9 1 #
123456789*0#
Luggage room today3
#48311 · 18:00Paid
#48322 · 15:30Paid
#48331 · 20:00Paid
Mobile and web games that promote your business or can be used for educational purposes.
Try our free beta.
★ 1.250Level 3
Your brand
How to start
Premium solutions delivered in simple steps
1
Choose your plug‑in solutions
Pick the add-on that earns you the most revenue. Keep your current systems. We provide assistance and guide you step by step.
2
Set up in days
Your own portal, with branded solutions for your property and tailored, easy-to-read reports.
3
No upfront payments
Start collecting additional revenue right away. Enjoy a premium experience for you and your guests. Success is guaranteed.
Built in Iceland
Together, we grow.
Connects with all your systems
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